Markwell Help
Users, Permissions & Team Workflow
What user roles are available in Markwell?
Markwell has two user roles: Team and Owner / Admin.
What’s the difference between an Owner / Admin and a Team user?
Both roles do the same day-to-day recovery work. Owner / Admin users can also manage users and settings, and permanently delete reports.
How do I add a team member?
An Owner / Admin adds team members from User Management.
Can I remove or deactivate a team member?
Yes. Team members are disabled rather than deleted.
Can more than one person use Markwell at the same time?
Yes. Multiple team members can be logged into Markwell at the same time using their own accounts.
Should team members share a login?
No. Each team member should use their own account.
Can I see which staff member recorded an action?
Yes. Logged actions show the staff member who recorded them. If an action is later edited, History can also show who last edited it.
Who can manage users and practice settings?
Owner / Admin users. They manage users from Admin and practice settings from Settings.
Can a Team user import treatment plans?
Yes. Team users can import treatment-plan files using the same Import workflow as Owner / Admin users.
Can a Team user archive or restore reports?
Yes. Team and Owner / Admin users can both archive a report and restore an archived report.
Still stuck?
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