Long-Term Hold

When should I use Long-Term Hold?

Use it when short-term outreach for Not Booked treatment should pause, but the practice may reasonably want to revisit it later.

It’s a judgement for your team, not a rule Markwell applies.

When you choose Long-Term Hold, you record a Hold Reason: Patient Wants to Wait, No Urgency, Cost, Timing, Unable to Reach or Other. These describe typical situations, such as a patient who would rather wait until later in the year.