Troubleshooting

Why can’t I find a patient in search?

Patient search matches part of a patient’s name or patient ID. It doesn’t search treatment descriptions or notes.

Matching isn’t case-sensitive, and it covers all your reports, including archived ones. Up to 8 matches are shown, so type more of the name or the full patient ID to narrow the results.

A patient imported without a searchable name or patient ID may not appear.

Good to know

Search shows treatment-plan summaries, not detailed contact History.

How do I search for a patient in Markwell?
Use Search patient in the top navigation to find a patient by name or patient ID.
How do I find an older treatment opportunity?
Start with patient search in the top navigation, then check Treatment Archive, Long-Term Hold or Reports, depending on what happened to the treatment.
Why does a treatment’s History look incomplete?
Current state can carry forward. Detailed earlier activity stays with the earlier imported record.
My CSV won’t import. What should I check?
Work through a few quick checks on the file, its columns and its data.

Still stuck?

Tell us what you were trying to do, and where it went wrong.

Contact Markwell Support

Good to know

Related articles

How do I search for a patient in Markwell?

How do I find an older treatment opportunity?

Why does a treatment’s History look incomplete?

My CSV won’t import. What should I check?

Still stuck?