Markwell Help
Troubleshooting
My CSV won’t import. What should I check?
Work through a few quick checks on the file, its columns and its data.
Why does Markwell say this file may already have been imported?
Markwell has noticed that the file looks like one that has already been imported.
I can’t find a report I imported. Where is it?
Check the Reports filter first, then Report Archive.
Why can’t I choose Long-Term Hold for this treatment?
Long-Term Hold is available for Not Booked treatments that have not already been placed on Long-Term Hold, closed as No Further Follow-Up, or declined.
Why can’t I see a follow-up I scheduled?
It’s usually scheduled for a later date, or a later step closed or replaced it.
Why does a treatment’s History look incomplete?
Current state can carry forward. Detailed earlier activity stays with the earlier imported record.
Why isn’t Weekly Review Complete showing?
Every treatment plan in the report still needs a destination.
Why can’t I find a patient in search?
Patient search matches part of a patient’s name or patient ID. It doesn’t search treatment descriptions or notes.
I can’t sign in to Markwell. What should I check?
Check your email and password first. If they still don’t work, ask an Owner / Admin.
What should I do if I entered the wrong action or status?
It depends on what was wrong: the starting status, a later event, a logged action or a follow-up date.
Still stuck?
Tell us what you were trying to do, and where it went wrong.
Contact Markwell Support