PMS & Data

Does a treatment missing from a later export mean it was completed?

No. A treatment missing from a later export isn’t treated as proof that it was completed.

Exports can differ for many reasons, and Markwell has no live connection to your practice-management system that could check. Completed should come from imported information that supports it, or be recorded by staff in Markwell.

Good to know

Markwell doesn’t run automatic completion checks.

If treatment changes in my practice-management system, does Markwell update automatically?
No. Markwell doesn’t have a live synchronization connection to your practice-management system.
How do I mark treatment Completed?
Use Log Action on the booked treatment and choose Completed as the Treatment Outcome.
Does Markwell automatically know when booked treatment is completed?
No. Markwell doesn’t monitor appointments or detect when booked treatment has been done.
Does Markwell connect directly to my practice-management system?
No. Markwell uses treatment-plan CSV exports rather than a direct connection to your practice-management system.

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Tell us what you were trying to do, and where it went wrong.

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Good to know

Related articles

If treatment changes in my practice-management system, does Markwell update automatically?

How do I mark treatment Completed?

Does Markwell automatically know when booked treatment is completed?

Does Markwell connect directly to my practice-management system?

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